MOD-SQUAD SERVICES
We may collect information you choose to provide, including your name, phone number, email address, service address, property details, photos, preferred appointment times, and messages submitted through forms, phone calls, email, or other communication channels.
We use information to respond to inquiries, provide estimates, schedule and perform services, communicate about appointments, process payments, improve customer experience, maintain records, and operate our website and business.
When you submit a form or contact us, we may use the information provided to follow up by phone, email, or text regarding your request. Standard carrier charges may apply for calls or text messages. You can ask us to stop non-essential communications at any time. Calls and text messages are made in accordance with the Telephone Consumer Protection Act (TCPA). By providing your phone number, you consent to receive calls or texts related to your inquiry or service request, and you may opt out at any time by replying STOP or contacting us directly. Marketing emails, if any, comply with the CAN-SPAM Act and include an option to unsubscribe.
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website, scheduling, communications, payment processing, or business systems. We may also disclose information when required by law or to protect our rights, customers, property, or safety. In the event of a security breach involving personal identifying information, we will provide notification as required under the South Carolina Data Breach Notification Law (S.C. Code Ann. § 39-1-90).
Our website may use cookies, analytics tools, embedded maps, forms, or similar technologies to understand website performance, improve usability, measure traffic, and support marketing or communication functions. Browser settings may allow you to limit or block some cookies.
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, internet transmission, email, form, or storage system can be guaranteed completely secure. Please avoid submitting sensitive information that is not needed for your service request. We follow applicable South Carolina requirements for the secure handling and disposal of personal identifying information under the Identity Theft Protection Act (S.C. Code § 37-20-110 et seq.).
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, comply with legal obligations, and improve our operations. Retention periods may vary depending on the type of information and business need.
You may contact us to request updates, corrections, or deletion of information you have provided, subject to any legal, accounting, service, or legitimate business record requirements. You may also choose not to submit website forms and instead contact us directly by phone or email.
We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated date. Continued use of the website or services after changes are posted means you accept the revised policy.
